Terms of Service

This website is operated by The Wizarding Trunk. Throughout the site, the terms “we”, “us” and “our” refer to The Wizarding Trunk. The Wizarding Trunk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

By purchasing any subscription or single purchase item from our online store you acknowledge that you agree to our “Terms of Service”. The terms of service cover any and all current products as well as any products added in the future. To see any updates made to our terms of service you can visit this page and view the most recent terms of service.

Refunds

Refunds are not offered on items that are shipped and show as received with online tracking unless products are inside are missing or damaged, if a package shows that it is delivered to your address you will be expected to reach out to your local postal service to determine the packages location.

We do not offer refunds on single purchase items or subscriptions that are a first time purchase. Cancelling your Subscription does not cancel any order that has already been placed. Cancelling your subscription ensures that you will not rebill again on your next rebilling date.

Refunds on your Subscription Renewal can be processed up to three days after the initial debit, but a refind must be requested within the three days proceeding your billing. After the initial three days, we unfortunately do not offer refunds on renewals. If a refund is processed on a subscription renewal the refund will be less the processing fee and any other applicable fees.

Shipping

Our Bi-Monthly subscription ships and bills every two months (On even months)! Boxes will ship between the 10th and 15th of these months!

Our Quarterly Subscription ships and bills every 3 months and those months are as follows (February, May, August, and November). These boxes will Ship between the 20th and 25th of each shipping month!

Billing

Each box bills in advance for the following box, for instance if you sign up between June 15th and August 14th you are signing up for the August box! If signing up after the 15th of any shipping month you are signing up for the next box that would ship in October.

This is the same for the Quarterly box, if signing up between August 25th and November 24th you are signing up for the box that ships in November! On November 25th you are then signing up for the February box!

Renewals

Renewals are the same for all subscribers!

Our Bi-monthly re-billing is on the 15th of each shipping month regardless of when you sign up. If signing up on September 29th then your re-billing will occur on October 15th. Signing up during a billing period is the only time a re-billing will occur twice before two months have elapsed. After that initial billing you will re-bill on the same two month schedule.

The same applies to the Quarterly Subscription also; Re-billing will always be on the 25th of the Shipping months for the Quarterly box. (February, May, August, and November) regardless of when you sign up!

If you would like to skip a renewal you are able to pause your subscription in your customer portal! When pausing a shipment you would would need to pause your subscription until the next renewal date, for instance if you are skipping the renewal for August, for the Bi-monthly Subscription you would pause your subscription to renew until October 15th. If pausing your August Quarterly Subscription you would pause it with the renewal date to be November 25th. One thing to note, if you pause your subscription to renew in the middle of a billing cycle and the subscription sells out before your subscription renews, your renewal date will automatically extend to the renewal date for the following box and the sold out box will not be avaliable. Your subscription will rebill on the date that you select for the subscription to unpause. If your account is paused and you reactivate your subscription after a box has sold out, the billing will be used for your next Bi-Monthly or Quarterly box. If you have any questions about pausing your subscription please email us at Info@thewizardingtrunk.com

International Subscribers & Shipments

We do offer international shipping; these shipments will generally take between two and four weeks but can take up to six to eight weeks to be delivered depending on your country, customs delays and effects on shipping from Covid-19.

Customs charges are not included in your shipments or replacment shipments. Unfortunately customs charges do sometimes happened and those are out of our control. Each subscriber is responsible for their customs fees and/or VAT Tax if they do receive them. If you are international and do not reside in the United States and you place an order from our shop and the shipping exceeds the amount paid, the additional shipping will be manually billed before the order can be shipped.

Updating Your Address

To update your shipping address, login to your online account and select “Manage” on the subscription that your address needs to be updated on. On the next page you will see “Shipping Details”, select the option to edit. On the next page you will see the option to “add a new address”. Select to add a new address and enter your new shipping details, once your new details have been entered and you select “Save address and continue”. You will now see the newly entered address within your account. Select your new address and then ensure that you select “Save Shipping Options”. You will receive a message that asks if you would like to update your shipping address for all previous orders, please select “YES” and this will update your shipping address on your previous orders!

This will need to be completed for each of your subscriptions if you have the Quarterly and Bi-monthly.

Packages Returned to The Wizarding Trunk

Any packages that are returned to us will be reshipped to the subscriber, at the Subscribers expense.

Lost packages

If packages are lost, stolen or show as delivered but are not, the reciever of the packahe will need to attempt to retrieve the package from their local postal service. For lost or stolen packages an inquery/investigation will need to opened with the postal service before a new package will be dispatched.

If packages are lost or delivered to the wrong because the address was entered wrong by the subscriber, the subscriber would need to reach out to the postal service to see if they can retrieve the box. If they are unable to retrieve the package the box will need to be repurchased for another box to be sent. It is the responsibility of the Subscriber to ensure that their address is correct and updated before the labels are printed for shipping between the 10th and 15th of each shipping month.

Damaged Items

Shipping can be rough at times and if something comes damaged we will gladly replace that item, refunds are not offered on items that are damaged in transit. All you need to do is send over photos of the damaged item that clearly shows the damage within 7 days of recieving the damaged product and we will get a replacement right out! We unfortunately cannot replace any items if we do not have photos of the item showing the damage or if the item is reported damaged later than 7 days after it shows delivered by the tracking. Unfortunately we are unable to replace product packaging that may arrive damaged, the packaging is used to keep the item inside safe and intact and as long as the item inside arrives safe we will be unable to replace packaging.

Subscription Prefrences

The subscription prefrences that are selected at the time of subscription and/or rebilling will be the items that are associated with the order. After you update Subscription Prefrences they will automatically update for orders moving forward.

Personalized Items

Personalized items will be addressed to the name on the Shipping Address of the Sunscription. To esure that your personalized items are addressed to the correct Witch or Wizard please make sure that their name is the first and last name on the Shipping address. Unfortunatley we will not be able to replace any personalized items if the correct name is not included on the Subscription Account.

Blind Box Subscriptions

You understand that you are purchasing a subscription box and are unaware of the contents and types of items included. Disliking the items included will not entitle you to a refund.

Contact Us!

You can contact us at anytime for additional information using the "Contact Us" tab as well as emailing us directly at Info@thewizardingtrunk.com